Sales Order Processing Example

Client:	Hearing aid manufacturer, also distribution and service, based in Horley, Surrey, UK.
Size:	1500 sales and service orders per month.
Objective:	To replace the existing part computer, part manual systems with fully integrated order processing and service database.

Sales Order Entry/Review

Select model
Select left, right or both
Select options
Select customer account
Select delivery location (from list for selected customer)
Select dispenser name (from list at selected location)
Enter patient name, customer order number/reference, date delivery required, additional notes
Automatically assign order date, sequential job number and serial number(s)
Enter hearing loss charts
Print dispatch note
Print statement of compliance
Options to search for and display/amend previous orders

Display outstanding job list in due date order
Select jobs despatched e.g. using check box against each job on list
Press button to apply specified despatch date (default “today”) to selected jobs
Automatically add despatch date to job details thus removing from “in-house” list